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User Engagement Scale (UES)

Qualitative/Quantitative:
information tooltip image The assessment instrument uses quantitative and/or qualitative data

  • Quantitative

Type of Instrument:
information tooltip image The type of the assessment instrument

  • Survey

Number of Items:
information tooltip image Number of items in the assessment instrument

30

Subscale Information:
information tooltip image Names of each of the subscales and the number of items for each of the subscales

Focused Attention (8)
Perceived usability (7)
Aesthetic Elements (5)
Reward Factor (10)

Language Availability:
information tooltip image Language(s) in which the assessment instrument is available

  • English

Brief Description:
information tooltip image Brief summary description of assessment instrument

The User Engagement Scale (UES) is an assessment instrument designed to measure user engagement in human-computer interaction contexts. It consists of a set of items that capture various dimensions of engagement, such as focused attention, perceived usability, aesthetic appeal, endurability, novelty, and felt involvement.

Citing Literature - Development/Original:
information tooltip image Reference for publication describing the development of the assessment instrument

O'Brien, H. L., & Toms, E. G. (2010). The development and evaluation of a survey to measure user engagement. Journal of the American Society for Information Science and Technology, 61(1), 50-69. https://doi.org/10.1002/asi.21229.

O’Brien, H. L., Cairns, P., & Hall, M. (2018). A practical approach to measuring user engagement with the refined user engagement scale (UES) and new UES short form. International Journal of Human-Computer Studies, 112, 28-39. https://doi.org/10.1016/j.ijhcs.2018.01.004.

Citing Literature - Empirical Use/Application:
information tooltip image Reference for publications on the application of the assessment instrument

Benz, C., Riefle, L., & Satzger, G. (2024). User Engagement and Beyond: A Conceptual Framework for Engagement in Information Systems Research. Communications of the Association for Information Systems, 54, 331-359. https://doi.org/10.17705/1CAIS.05412

Website:
information tooltip image Website providing access to and/or describing the assessment instrument

Not Found

Attachments:
information tooltip image Related files uploaded (instrument if directly available) including descriptions for each

Version:
information tooltip image Number/name of the most recent version of the assessment instrument

long form (UES-LF)

Related Instrument:
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  • User Engagement Survey (UES) - Short
  • Intended Focus

      Levels of Data Collection:
      information tooltip image The level(s) from which the assessment instrument collects data

      • Individual (Patient, Community Member)

      Intended Priority Population:
      information tooltip image Intended priority population from whom data are collected using the assessment instrument

      • Community Members/Patients

      Intended Priority Setting:
      information tooltip image Intended priority setting in which the assessment instrument is used

      • Clinical Outpatient
      • Clinical Inpatient
      • Residential Care
      • Community Organization
      • Public Health Agency
      • School
      • Workplace

      Policy:
      information tooltip image Assessment instrument is relevant to policy

      Not Found

      Equity Focus:

      Not Found
  • Psychometric Properties

      Scoring:
      information tooltip image The assessment instrument produces a composite score

      Yes

      Norms:
      information tooltip image Measures of central tendency and distribution for the total score are based on small, medium, large sample size

      Not Found

      Responsiveness:
      information tooltip image The ability of the assessment instrument to detect change over time (i.e., sensitivity to change or intervention effects).

      Not Found

      Validity:
      information tooltip image The extent to which an instrument measures what it is intended to measure accurately.

      • Unspecified Validity

      Reliability:
      information tooltip image The extent to which results are consistent results over time, across raters, across settings, or across items intended to measure the same thing.

      • Unspecified Reliability

      Factor Analysis:
      information tooltip image A statistical method that uses the correlation between observed variables to identify common factors.

      Yes
  • Pragmatic Properties

      Time to Administer:
      information tooltip image The amount of time required to complete the assessment instrument

      Not Found

      Secondary Data:

      Not Found

      Cost:
      information tooltip image Cost associated with access to assessment instrument (Some insturments might require login.)

      Not Found

      Literacy:
      information tooltip image Readability of the items reported on.

      Not Found

      Interpretation:
      information tooltip image Expertise needed for interpretation of data is reported.

      Not Found

      Training:
      information tooltip image Expertise needed to use the assessment instrument is reported

      Not Found

      Resources Required to Administer:
      information tooltip image Resources needed to administer the assessment instrument (FTE for data collector, equipment, etc.)

      None/Low

      User Guidance:
      information tooltip image Guides are provided to support administration of assessment instrument/data collection, and/or analysis of data from the assessment instrument, and/or interpretation of data, and/or action/decision on how to use data

      • Guidance to Administer
      • Guidance to Analyze
      • Guidance to Interpret

      Obtrusiveness:
      information tooltip image Degree of intrusion the participants will experience because of the data collection when using the assessment instrument (e.g., assessment instruments that rely on use of secondary data or automated data will be less obtrusive)

      • Medium: Asyncronous collection of data

      Interactivity:
      information tooltip image Data collection and/or result generation involves interactive components.

      Not Found
  • Assessment Instrument Characteristics

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